Refund Policy

Thank you for choosing Ceecap®. We are committed to ensuring your satisfaction with our products. If you are not completely happy with your purchase, please review our refund policy below.

30-Day Return Policy

You have 30 days from the date of receiving your Ceecap® product to request a return.

To be eligible for a return, the item must:
✅ Be in its original condition – unworn, unused, with all tags attached, and in its original packaging.
✅ Be accompanied by a receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at support@ceecap.com. Returns should be sent to:

📍 Return Address:
1924 Broadway St, Ste 314C, Boulder, Colorado 80302
📞 Customer Support: +1 541-361-5533

Once your return request is approved, we will provide you with a return shipping label and instructions on how to send the package. Please note that returns without prior authorization will not be accepted.

🚚 Return Shipping Costs: Customers are responsible for return shipping fees unless the item is defective or incorrect.

Damages & Issues

Upon receiving your order, please inspect it carefully. If you receive a damaged, defective, or incorrect item, contact us immediately at support@ceecap.com. We will assess the issue and provide a replacement or refund accordingly.

Non-Returnable Items

Certain items cannot be returned, including:
❌ Personalized or custom-made products.
❌ Used items – we cannot accept returns for items that have been worn or modified.
❌ Final sale & discounted products – items purchased at a discount, including bundle deals, are non-refundable.

We highly recommend reviewing our size guide and product details before placing an order to ensure you select the correct item. If you have any questions regarding return eligibility, feel free to contact us.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must meet the same return conditions listed above.

Refund Process

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed automatically to your original payment method within 10 business days.

💳 Processing Time: Your bank or credit card provider may take additional time to reflect the refund in your account. If more than 15 business days have passed since your refund was approved, please contact us at support@ceecap.com.

We appreciate your support and are here to ensure you have the best experience with Ceecap®! 🚀